We go miles to bring smiles to our customers and colleagues every day by being part of their journey every step of the way. We ensure that every single customer from our family of millions globally, gets his or her shopping list fulfilled in a deeply personalised and timely way – from brands of his or her choice, trends and past purchase history, new product offers and insights, round-the-clock product availability, a glitch- and hassle-free experience from check-in to check-out be it online or in-store, to on-time delivery. We follow up with an after-sales confirmation and request feedback on the customer experience.
Similarly, we equip our colleagues with the best innovations in technology products and processes backed by data-driven insights. This helps them enhance their efficiencies to serve our customers a little better every day.
These unique and seamless experiences are firmly backed by our market leadership in supply chain and fulfillment, integrated systems for a streamlined workflow, and best-of-breed technology teams who constantly innovate to build value through pioneering top-notch products for our customers and colleagues every day.
Just as technology is at the core of what we do, our integrated teams at Farringdon, Welwyn Garden City and Bengaluru are at the heart of innovations at scale, leveraging technology while being agile to adapt to a dynamic technology environment.