News
May 18, 2015
Q: What is the role that Tesco HSC has played in driving the growth of the parent company Tesco? Will GICs (Global In-house Centers) continue to be a strategic arm for organizations going forward?
A:Tesco HSC, established in 2004, plays a key role in centralizing and standardizing processes for technology, back office systems, property, payroll, finance and the in-store operations. Tesco HSC is unique to Tesco in terms of our commercial and supply chain support as well as the property operations. Our presence in Bengaluru brings us access to quality skills, a competitive cost base and colleagues with strong English language capabilities.
Q: How has the India business evolved since 2004? What have been its key milestones and achievements?
A: Tesco HSC is committed to driving innovation and building convenient shopping platforms for our customers. We started with the simple work–basic back office processes for all of the UK. We then began the technology journey and today have close to 70 percent of our technology team based at Tesco HSC. Currently, the HSC team is involved with diverse functions and geographies from Central Europe to Korea and Thailand in Asia, creating and executing strategic initiatives for the business.
Q: What in your view does Tesco have to work on in order to improve its innovation culture? What are the steps you, in particular, are initiating to make Tesco HSC an innovation hub for the global group?
A: Tesco is committed to developing innovative shopping platforms and experiences for its over 60 million customers.
Tesco HSC leverages the strengths of its team for their:
I believe innovation isn’t done by individuals but delivered by teams working together. Our multi-disciplinary team of researchers, designers and developers identifies needs in retail and creates practical solutions that add value to the experience of our customers.
Q: What is Tesco doing to improve its multichannel strategy?
A:With the world becoming intelligent and interconnected through the Internet and technological advancements, Tesco understands the need to connect with customers at their convenience. The business is an integrated umbrella wherein services are offered through in store and online platforms.
Tesco has been active in many channels for some time and we have pioneered multi-format operations—hyper stores, super stores, express stores and convenience stores. We have also pioneered the home shopping application, rolling it out to all the countries we operate in. We use a number of channels to reach our customers and provide them with the services and products they need. Click & Collect, Grocery Home Shopping and the store finder apparel are just three of the many shopping applications we provide our customers. We are very flexible and open to adopt new trends in the market. We are also always guided by what our customers expect from us.
Q: What has been your experience of working in the Indian environment, and your views on issues such as ease-of-doing-business, the regulatory climate, etc.?
A:I love working in India and the key factor is the quality of my team. It is technically strong and understands how to contribute within the GIC set-up. The collaborative nature of the industry is also a plus for me. Finally, I can see very clearly the opportunity to add more value to Tesco and I am enjoying working with my India team to achieve that end.
Q: What are the opportunities you see in using India as a tech base and how is this different from where you have worked earlier? How does working in India compare with other places?
A:If your language of business is English and you have sufficient scale and ambition, I don’t think there are alternatives to India other than a local solution. Bengaluru has the depth and breadth of skills and that makes it relatively easier to do business here. I have worked across large parts of Central Europe and Asia so I have got a variety of experiences to compare against. Everywhere is different and delivers highs and lows in different ways. Where India stands out is its depth of technical knowledge. The managers I work with have a very international outlook. Indian business culture compares well with that practiced elsewhere.
http://www.nasscom.in/glen-attewell-ceo-tesco-hsc
Great Customer Offer – The Economic Times
Big Data Analytics -Taking a Deeper Dive, Financial Express
“Is internal comms about to get interesting?”, PR Moments
Training Gen-Y employees to be leaders by Nick Williams, Human Capital
Madhu Menon – CFO, Tesco HSC Participates In Bloomberg India CFO Summit 2014
We are investing more in tech as digital property is the way forward: Tesco CIO, the Economic Times
Company Encourages Employees to Go Green, The New Indian Express
Business Women Get More Opportunity, DNA
In Pursuit Of Happiness_The Hindu Business Line
The Future of Big Data in Retail, Images Retail
Garden away those corporate woes – Bangalore Mirror
Hackathons Morph Into Recruiting Vehicle, The Hindu
Tesco HSC Steps to Clean Karunashraya Lake, Bangalore | CSR Vision
Is Diversity Your Company’s Most Resounding Mantra? by Anju Sethi, Head, Learning and Development, Tesco HSC | CXOtoday.com
Oh Baby! Why women can’t break the IT ceiling | Bangalore Mirror
Decade-old Tesco captive still strong, Business Standard
Glen Attewell Interviewed On NASSCOM Website’s Face 2 Face Column
IndiaCSR: Tesco HSC Launches Sustainability Initiatives For Greener Future
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NEW LIFE TO PLANTS IN PARK: Eenadu
In Retail, Domain-specific Skills Must For Effective Customer Servicing – TimesJobs.Com
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Training The Managers, The Tesco Way – HR Katha
Every Bit Counts – Human Capital
Lay The Foundation of IT With Agile Technology – CIO Review
For Children Of Migrant Worker – Bangalore Mirror
When change is the only constant – Times Ascent
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Tesco HSC Announces Corporate Name Change to Tesco Bengaluru
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Boss’s Day: Be a leader, not a ‘boss’ – Timesjobs.com
Gender Diversity’s Good, But Where Is It? – CXO Today
5 Ways To Appreciate An Employee – The Economic Times
Technology Consulting – What Does the Future Hold? – Consultants Review
Tesco Bengaluru Partners With Lithium Urban Technologies to offer a pioneering and emission-free transportation experience for its employees
Tesco Bengaluru Partners with Lithium Urban Technologies to offer emission-free transportation employees: India CSR
Eco-friendly Cars: Samyuktha Karnataka
Emission-free Transportation : Eenadu
Tesco, Lithium Urban Joins Hands: Deccan Herald
Tesco Bengaluru opts for green transportation with Lithium: The Times of India
Need to Reassess Traditional Approaches: People Matters
Marathon Mania: The Economic Times
Women techies log on to trendy, soft wear – Bangalore Mirror
How Retail Giant Tesco Handled The e-comm Onslaught – The Hindu BusinessLine
Investment In People Makes Good Sense: CXOToday
Deck the halls – Deccan Herald
Seminar on M-commerce Held – The New Indian Express
Looking inside contemporary application architecture – Silicon India
Employee Volunteering is a key element in Tesco’s CSR efforts
Press Release: Tesco Bengaluru Wins Best Practice in Data Analysis Strategy Award
Tesco keen to work with Indian start-up ecosystem – Business Standard
TechGig: Women Achievers: It is important for women in technology to be seen, heard and leave an impact, says Tesco Bengaluru tech director Vidya Laxman
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Bangalore Mirror: City Team Feeding UK’s Hungry
Economic Times: Whitefield Builds a Kingdom of Its Own
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IndiaCSR: Tesco Bengaluru celebrates World Environment Day
Silicon India: Making Your Organization the Best Workplace
Company CSR: Tesco Bengaluru Supports Sankara Eye Hospital To Enable 430 Free Eye Surgeries
CSR India: Tesco Bengaluru supports Sankara Eye Hospital to enable 430 free eye surgeries
Tesco Bengaluru Plants 6500 Saplings Together with Local Communities to Increase City’s Green Cover
Prajavani: Tesco’s Tree Plantation Drive
TimesJobs.com: A Fresher’s Guide to The Technology Industry
Press Release: Tesco Bengaluru hosts Technology Day – Ignite 2016
Tesco Bengaluru bets on agile market push
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Tesco Bengaluru Extends Maternity Leave to 22 Weeks
Forbes: Big Data At Tesco: Real Time Analytics At The UK Grocery Retail Giant
Human Capital: Technology At The Very Helm!
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Mint: Lithium Urban Tech paves the way for EV revolution in India’s cab market
ETRetail: Dev-ops adoption in retail in India
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Deccan Herald: Keeping a close watch
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YourStory: Tesco’s Glen Attewell: ‘My father was a weaver, mother worked in textiles, they pushed me to succeed’
Press Release: Tesco Bengaluru appoints Sumit Mitra as CEO
ET Retail: Retail supply chain planning and optimization
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TheDrum: Apple, Google, Lego, Tesco and BMW top UK’s most loved brands on social media
Economic Times: Bye-bye corner office: It’s one team, one space
Press Release: Tesco Bengaluru reinforces commitment to sustainable practices through World Environment Day activities
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Economic Times: Here is how companies are learning from millennials’ mistakes
Deccan Herald: Rise of AI redefining retail
Financial Express: Tesco Bengaluru CEO Sumit Mitra: We believe in driving a culture of innovation
Economic Times: 5 ways to delegate decision making
The Economic Times: To bridge gender gap, companies going big on innovation
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Read interview of Sumit Mitra; he is CEO of TESCO Global Business Services
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NASSCOM Leader Talk: Interview with Dr. Sumit Mitra, CEO – Tesco Business Services & Tesco Bengaluru
Business Today: Tesco Bengaluru Helps Over 320 Underprivileged Youth Stand Tall Through Life Skills and Vocational Training and Job Placements.
TimesJobs.com: Leader’s talk: Sumit Mitra, CEO, Tesco Business Services
Economic Times: Develop The Habit of Collaboration
Entrepreneur India: Make Your Employees Feel Like the Founder
Tesco announces launch of community-based clean water programme in rural Bengaluru
Entrepreneur.com: Why Innovation in Hiring Has Become the Need of the Hour
Tesco Bengaluru appoints Sumit Mitra as CEO
Tesco Bengaluru reinforces commitment to sustainable practices through World Environment Day activities
Tesco Bengaluru renews its commitment to serving Tesco shoppers and colleagues at dedicated shared service centre
Tesco Bengaluru hosts Technology Day – Ignite 2016
Tesco Bengaluru Wins Best Practice in Data Analysis Strategy Award
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Analytics India: How Tesco Bengaluru Is Working On Using AI, VR And 3D Modelling In Retail Industry
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