Serving it’s its Central European operations
Our top-notch technological services ensure efficient working of a plethora of digital products
We go miles to bring smiles to our customers and colleagues every day by being part of their journey every step of the way. We ensure that every single customer from our family of millions globally, gets his or her shopping list fulfilled in a deeply personalized and timely way – from brands of his or her choice, trends and past purchase history, new product offers and insights, round-the-clock product availability, a glitch- and hassle-free experience from check-in to check-out be it online or in-store, to on-time delivery. We follow up with an after-sales confirmation and request feedback on the customer experience.
Similarly, we equip our colleagues with the best innovations in technology products and processes backed by data-driven insights. This helps them enhance their efficiencies to serve our customers a little better every day.
These unique and seamless experiences are firmly backed by our market leadership in supply chain and fulfillment, integrated systems for a streamlined workflow, and best-of-breed technology teams who constantly innovate to build value through pioneering top-notch products for our customers and colleagues every day.
Just as technology is at the core of what we do, our integrated teams at Farringdon, Welwyn Garden City and Bengaluru are at the heart of innovations at scale, leveraging technology while being agile to adapt to a dynamic technology environment.
Read more about how they are constantly delivering delight through innovation and insight…
We are responsible for systems that are in place for a streamlined work chain:
Data is at the core of Tesco's services. The Search Science team enables customers to find the right product when they search for it online and in stores in the most personalised manner. They combine different forms of data to arrive at the relevant products for a customer query. The data team works closely with the product team, data science team, search platform team, TAP team and online analytics team.
Data is the future of everything in operation and management. We at Tesco believe in driving data-based decisions across all departments to maximise the efficiency of the output.
The team has built multiple dashboards like A/B testing dashboard, live relevance dashboard, synonyms dashboard, shelf relevance dashboard and query reformulation dashboard that helps the trading team and online analytics teams in making informed decisions.
Our research and development focus on ensuring reduced customer friction in their online and self-checkout journey.
Understand Past Customer Queries
Combine Product, brand and dietary attributes
Building data models with the information
Managing 250k Devices Globally
Operating 6 Data Centres
Supporting 280k Colleagues
The Programme team under Tesco’s Technology services drive and deliver complex cross-functional technology initiatives that aid the work done by Tesco’s employees and ensure customer satisfaction across different countries.
Tesco’s Cyber Security team is responsible for developing and running day-to-day security processes for the Tesco Group. They are the eyes and ears of the organisation. They work continuously towards changing security capabilities to further enhance the protection and controls that are offered for customers and colleagues across the UK, Europe and Asia.
The Transformation team at Tesco creates the roadmap of products, services & digital products and develop engineering applications & services. The Technology Transformation team at Tesco Bangalore is a high performing team that’s product and engineering-led and is always striving to improve. Technology is a large part of Tesco Bengaluru as well as the largest technology operations for Tesco worldwide among the ones in the UK, Poland, Budapest and other Asian countries.
The Product team at Tesco drives the vision and strategy for the vast landscape of products. With a passion for problem-solving, the team informs and influences the business by showing the market trends and help them in making a viable product.
Tesco Bank services is an integral part of a customer’s shopping experience. With six million customers at the heart of our services, we make online banking and insurance simple and rewarding for them by enabling better avenues to spend money in.
At Tesco Business Services, our mission is to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model. We do this by building a world-class business services model and executing the service model framework, which we look to implement across all functions and markets consistently.
The team's mission is to free-up our colleagues from manual, operational work so that they spend more time with customers & suppliers. This, in turn, provides them the time to take up more analytical work to support our retail business. The Business Services team at Tesco leverages the best-in-class technologies to augment key decision making.
We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Our Business Services team acts as a business partner with our group of stakeholders to build a collaborative partnership, driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
Partnering the business to serve shoppers a little better every day, is at the heart of what we do at Finance. We protect the interests of the business, generate value and collaborate effectively to deliver Tesco’s ambitions. We always strive for simplicity & efficiency, adopting innovation and nurturing our people to grow.
Our Finance Services team operates from Bengaluru and Budapest supporting the UK, Republic of Ireland and Central European businesses. The team is responsible for a range of services from managing supplier payments, to cash collections, financial accounting, controls and reporting. The team also provide specialist functions such as Tax, Treasury & Procurement.
At Tesco finance, you will have the opportunity to work with a bunch of bright, fun loving and astute finance professionals who are passionate about retail.
“Only accountants can save the world! ...through peace, goodwill and reconciliations”
We protect our business reputation and interests of stakeholders by preparing and reporting financial statements in compliance with Tesco Group Accounting Policy & IFRS guidelines. We provide assurance to all stakeholders on operating effectiveness of key financial controls and are responsible to prevent any accounting errors or financial misstatements.
“Surround yourself with assets, not liabilities”
A2R- we are responsible for maintaining fixed assets (e.g. Land & buildings, vehicles) and are custodians of all transactions affecting, assets including additions, transfers, disposals and deprecation.
P2R- we are responsible for collating & reporting costs for projects (e.g. store development or refit). We bring discipline and visibility into capital spend, operating costs & resource utilization of projects.
“If you think nobody cares about you, try missing a couple of payments”
We are critical to ensuring suppliers are paid on time and products and services available in time for our customers and colleagues. We work with the buyers and various stakeholders across the business in addition to managing expense claims raised by our colleagues.
“Knowledge is power but Cash is King”
C2C is the “show me the money” team! We are responsible for improving our key strategic drivers of operating cash & profitability. We manage accounts receivables and ensure all tender (cash, card payments, coupons) used at store are recorded and reconciled.
“Without data you’re just another person with an opinion”
We are the custodian of supplier and customer data in compliance to quality standards defined in our Data Governance policies. We play a crucial role of maintaining accuracy of the critical records.
“Your customer doesn’t care how much you know, until they know how much you care”
We are responsible for resolving queries from our suppliers, customers and colleagues in a timely manner. We aim to enhance the experience by continuously fixing root causes and reducing volume of queries.
“Great questions make great reporting”
We aid the finance business partners by providing meaningful insights across all aspects of business performance. We provide strategic decision support through scenario modelling, capital Investment appraisal, performance and operational reports to drive profitability and/or cost optimization using financial analysis.
“In business as in life, you don’t get what you deserve, you get what you negotiate”
We support the buying function with purchase operations, reporting and sourcing analytics for Goods and Services Not for Resale for all Tesco operations.
“In this world, nothing can be said to be certain, except death and taxes”
We are responsible for managing process and compliance for Customs, Excise, VAT and Corporate Taxes. We support the Group Tax team with returns preparation.
“Always borrow money from a pessimist, he won’t expect it back”
We support the core activities of UK Group Treasury - Cash & Investments, Funding, Risk and Balance Sheet management. We operate the Middle office, Back office and Treasury Systems areas.
Tesco prides itself on putting the customer at the heart of everything we do: we play a key role in this, making sure the business lives up to our brand promise of 'Every Little Helps'.
The Customer & Product team play a key role in Tesco’s “Product Induct to Sale” journey. Our teams work across our Food and General merchandise categories, covering all stages of the product lifecycle and making sure that we deliver the products that customers want.
The work carried out by the teams within this function encompass a wide range of activities right from supplier negotiations and on-boarding, product quality and launches, promotions, cost optimisation, ordering and distribution, space allocations and floor plan layouts in stores, to settling supplier disputes on invoices. Delivering high-levels of operational excellence, continuous improvement and great stakeholder engagement are key to the success of this function.
Buying is an integral part of the retail industry and is about planning, developing, sourcing and selling a great range of products that our customers want to buy. We work closely with our supplier partners to make sure that our customers get our products at the right price, value and through a range of channels – giving them the choice they want and need. A buyer’s job is to consider all the factors when making decisions, including customer demand, market trends, competitor ranging and activity, including financial implications.
The Buying Operations vertical helps support Tesco’s Buyers in choosing the right suppliers, ensuring our suppliers comply to legal and ethical standards, managing products, prices, promotions and clearances on the system, investigating supplier invoice fallouts, product quality and complaints, and ensuring compliance to Tesco’s internal, legal and ethical standards.
An overview of the tasks performed by this vertical is as follows:
Supporting the Buyers in managing the product lifecycle right from its inception of set-up, to product attribute amendments, cost and retail price changes and product exit, on the system, accurately and within agreed timelines.
Collaborating with the Buyers to set up product promotions accurately and within agreed timelines. The team also performs critical checks to ensure that the promotions set up are in line with Tesco’s pricing policies and are legally compliant while also ensuring all activities meet the agreed end-to-end timelines i.e. the ‘Critical Path’ , and reporting out adherence to this.
Coordinating with suppliers and International Sourcing Hubs to ensure all product details are submitted right first time through numerous data validations. The team also performs data sanity checks across all Tesco systems and support the category demand planners in the trade planning process.
Managing the UK and ROI Tesco website by updating product promotions and algorithms for product substitutions in the event of product unavailability, amongst addressing online product related queries accurately and within agreed timelines.
Supporting the business in identifying opportunities for cost optimisation of products which enable a better buying strategy for the business & improved supplier relations to ensure our supply chain is effectively managed.
Helping Tesco choose the right supplier by facilitating online supplier auctions, supplier audit statuses, ensuring all suppliers comply with Tesco’s legal and ethical standards, investigating supplier invoice fallouts and enabling on-time and accurate supplier payments.
Delivering on our commitment to ensure that we only sell products made to the highest quality, by addressing product quality complaints received by our colleagues in the depots, investigating product complaints received by our customers both in stores and online, and levying supplier charges where applicable accurately and within agreed timelines.
Supporting our Technical Managers with a suite of operational reports that provide them with critical insights and up to date information on product complaints, returns/refunds, visibility of suppliers/sites and their outstanding issues from a product quality perspective. The team also liaises with International Sourcing to follow-up with suppliers/sites to ensure their information on our systems are accurate and up to date.
The core purpose of Customer Engagement Centres is to serve Britain’s shoppers a little better every day. The team has the opportunity to be involved in all aspects of the products and services offered to the customers and play an important role in resolving issues by getting to its root through Business Partners and Insight Analysts. These centres work with colleagues in other parts of the business and use customer feedback to improve the customer experience.
The Improvement team is at the core of innovation in terms of systems and processes. They help in ensuring the best version of the product or service reaches the customers.
Tesco Bengaluru partners with the Business Support teams in the UK to provide a wide range of services for our colleagues in stores and depots. When colleagues have problems it's really important to understand their issue, the impact it's having on their ability to serve customers and do everything that can be done to resolve their issue as quickly as possible. We play a critical role in fixing our colleague's issues, ensuring they can get on with serving our shoppers a little better every day.
The core purpose of Colleague Engagement Centre is to serve Britain’s shoppers a little better every day. The Team is the first point of contact for any technical, procedural, people and security-related incidents/queries for our UK colleagues. The Team has the opportunity to be involved in all aspects of the products and services offered to the UK colleagues and play an important role in resolving issues by getting to its root through Business Partners.
The Business Assurance works independently, assures and optimises the performance of Tesco Business Services by being strategic enablers and partners. The team leads on service management, resource planning, quality assurance, business resilience, compliance and risk management for our 3 locations in India, Central Europe and the UK. They work in partnership with key stakeholders in the markets to align and achieve common objectives for Tesco. This enables Tesco Business Services to become a partner of choice for Tesco Group and help create a competitive advantage in the retail space. By staying ahead with risk profiling, providing visibility to key risks and mitigation plans, they strengthen controls.
The Business Transformation team drives business improvement, digital transformation, customer experience and change management initiatives for Tesco Business Services, globally partnering with wider Tesco markets (United Kingdom, Republic of Ireland, Central Europe and Asia).
This team manages the end-to-end lifecycle of projects from scoping, business analysis and requirements gathering, to effective project and change management working with cross-functional teams including business operations, external vendors, internal analytics, technology and support teams to ensure the delivery of the right solutions for Tesco’s customers, colleagues and suppliers. The team is also an expert in change programmes covering front, mid and back office operations and services ensuring smoother operations for better business efficiency and outcomes.
Our pursuit is to enable the “next best decisions” across Tesco business. We have been adding value to Tesco over 10 years and have built a long-standing partnership across different functions and markets.
Our objective is maximizing value and benefits to our business and customers by utilizing the data available across the enterprise to promote data-driven insights for decision making. We combine our deep understanding of business operations with the latest in applied mathematics/stats/ML to deliver practical solutions.
We have focused teams that are aligned to different business functions like Customer Insights, Digital, Fraud, Supply, R&S, besides others. From forecasting to marketing insights to fraud detection and digital analytics, we are a one-stop-shop at TESCO for efficient execution of analytics at scale.
Enterprise Analytics team has been executing analytics at scale. From tactical decisions on what promotions have worked to evaluate the success of feature changes within stores to strategic decision-making support by understanding the drivers of store choice and supporting forecasting in times of major exception events, the team supports all small and big decisions for TESCO business.
Tesco is the brainchild of Jack Cohen, an army veteran who started with a small stall of surplus goods. His core value was to provide affordable food to every family in the United Kingdom. This small seed of thought grew rapidly to be one of the most sought after grocery supply store in all of Europe, even during times of war, when Cohen ensured in food rationing for all families.
Jack Cohen returns from war and starts a surplus grocery stall. Profit made: £1
The first store was opened in Burnt Oak, Edgware, North London
Cohen introduces self-service in his stores
An entry into household items and clothing, advertising, and the first superstore was introduced. Back in the 1960s, Sir Save-A-Lot was a knight in shining armour for shoppers, slashing prices to bring great value.
Prices slashed further on 1500 products; introduction of the Tesco health range
Tesco goes online; Launch of the Florence & Fred clothing line; Takeover of One Stop; Launch of Tesco Mobile services; Re-launch of Clubcard
We work with FareShare and Trussell Trust to donate long-life food to charity
Free Fruit for Kids - Tesco begins offering free fruit for children in stores. The aim is to create healthy eating values that will stay with kids as well as making it easier for children to get the fruit they need.
Tesco Community Cookery School with Jamie Oliver - The Tesco Community Cookery School with Jamie Oliver, which has been developed in partnership with FareShare, will help community groups by offering training and advice on how to prepare nutritionally balanced meals out of surplus food donations, to stop good food going to waste.
The name ‘Tesco’ is born from the collaboration of TE Stockwell tea suppliers and Jack Cohen.
Jack Cohen expands Tesco; Builds the first modern food warehouse in the country.
Tesco rapidly expands to 500 stores and introduces its first supermarket
Entry into fuel; introduction of checkout stations and the end of an era with Jack Cohen passing away in 1979
Provided computers to schools; Introduction of Tesco Metro outlets; Introduction of Tesco value services; Launch of the "Every Little Helps" campaign; rapid expansion, the launch of the club card; Entry into personal finance
Introducing everyday value products; Corporate Social Responsibility activities; Launch of eight fresh food brands; Merger with Booker; Launch of Jack’s; Launch of Tesco Community Cookery School
Bags of help scheme was launched by charging 5p per bag. This helped save 1.5 bn single-use plastics. Providing free surplus food to local charities in partnership with FareShare
Jack's - our new brand - Tesco launches Jack's to celebrate 100 years of great value at Tesco. A new brand, and stores, inspired by the original value champion Jack Cohen - bringing customers great-tasting food at the lowest possible prices. “Jack’s brings customers great-tasting food at the lowest possible prices”
Tesco Bengaluru is established
We grew to 500 employees
Partnership with IIM Bangalore for employment
Driving innovation by launching the first retail lab
Began commercial service operations
Best Green Campus Award won
Launched “Clean up the world” initiative
Launch of the Tesco grocery app
Highest percentage of women employees at Tesco
Launch of the Women in Network and Leadership forum
Joint venture with Tata to operate Star Bazaar
Bronze sponsor of GHCI
Awarded for best CSR initiatives
Dr Sumit Mitra appointed as CEO
Launch of Tesco Business Services and Vision 2020
15 years of Tesco India ; Company grows to over 3500 employees
CEO – Tesco Business Services & Tesco Bengaluru
Director - People, Tesco Business Services & Tesco Bengaluru
Director - Tesco Technology
Engineering Director, Tesco Technology
Director - Service & Operations, Tesco Technology
Director – Business Transformation
Director – Customer Engagement Centres & Internal Help Desks
Director - Finance, Tesco Business Services & Tesco Bengaluru
Director - Central Europe and Customer & Product, Tesco Business Services
Associate Director - Business Assurance, Solution Design & Transition, Tesco Business Services
Director - Property, Tesco Business Services
Associate Director - Analytics, Tesco Business Services
Head – Legal, Regulatory & Governance
Head - Corporate Brand & CSR, Tesco Bengaluru & Tesco Business Services
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn’t changed. Customers want great products at great value which they can buy easily and it’s our job to deliver this in the right way for them.
That’s why we’ve chosen ‘Serving shoppers a little better every day’ as our new core purpose. As a business, serving shoppers is at the heart of everything we do – from colleagues in our stores to those of us in supporting roles.
In the UK, we serve some 66 shoppers every second, so it’s our goal to ensure every one of those customers experiences just a little better service on each visit.
Since we first introduced our Tesco Values, they have become a vital part of our culture – and an essential underpinning of our growth and success. They ensure that every person at Tesco understands what is important – about how we work together as a team and how customers are at the centre of what we do. They are universal values, which have helped guide our people as Tesco has grown into new markets and new countries.
Our Code of Business Conduct is at the heart of how we run our business, and is designed to help and protect us. It is important that we all understand the rules that we must follow, and the conduct that is expected of us, in order to look after our colleagues, do a great job for customers and protect our reputation.
Whether you are new to Tesco or have worked for our business for some time, please take the time to understand our Code and how it applies to you.
Our Code means more than just following the law and our policies. It’s about using our Values and Leadership Behaviours to guide our conduct and decision-making so that we are always doing the right thing for each other and the business.
If you ever have concerns about your own conduct or that of another person, you must speak up straight away and talk to someone you trust, starting with your line manager. Alternatively, speak to your People Partner or the Legal team. If you need to raise your concern anonymously, you can call Protector Line in complete confidence.
We should all be proud of our business and the contribution that we make and by living our Code, we can build an even stronger business for the future.
Dr. Mitra is a multinational senior executive and board member with expertise in strategizing and executing global business services model for FTSE top 20 organisation.
A strategic thinker, experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has excelled in leading diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn.
Dr. Mitra is currently the Chief executive officer for Tesco PLC’s Global Business Services division and CEO of Tesco Bengaluru entity. Dr Mitra is also board member of Tesco’s joint venture (Trent Hypermarkets) with the Tata Group.
Prior to joining Tesco, Dr. Mitra was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe. Before this role Dr. Sumit was the Director Strategy & Transformation and led the turnaround of the Global Services division.
Dr. Mitra is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value.
Dr. Mitra studied in Scotland and has a Bachelor of medical science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence. Dr. Mitra loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter, loves traveling and enjoys spending time with his two daughters.
Somnath has extensive experience in organisational change and transformation throughout his career, and has held global leadership roles with Intuit, Adobe and Nokia where he has successfully accelerated business outcomes. More recently, Somnath has partnered with organisations to coach them on becoming ‘future fit’ and is a passionate speaker on education, youth empowerment and sustainability.
Somnath lives in Bangalore with his wife Mohua and two children Elina and Smyan. Outside of work, he loves to travel and has aspirations to travel to space someday.
Vidya Laxman is Technology Director at Tesco Bengaluru. She is member of the Technology Management Group, in the core CSR committee and board of Tesco Bengaluru. She is currently heading the Global Data Warehouse and Analytics along with delivery of the customer journey across all channels. In her 18+ years of international career, she has worked in technology and market facing roles with both startups and global players. Her geographical diverse and rich experiences encompass incubating and growing global technology businesses and driving organizational change.
Prior to Tesco Bengaluru, Vidya spent nearly 3 years as Chief Operating Officer (COO) for Thoughtworks Studios division, where she managed the global operations that included development, finance, human resources, public policy, and communications. She also supported marketing, and sales efforts in the local market. Earlier, she worked in companies like Sunguard, Wachovia Bank and Fidelity.
Vidya holds a Bachelor’s degree in Computer engineering from RVCE, Bangalore. She is very active in different bodies like National Association of Software and Services Companies (NASSCOM), American Chambers of Commerce, etc. She is on the advisory board of Anita Borg Institute (Grace Hopper) – Women in technology. She is passionate about social causes and is actively engaged in her local community. Her other interests include long distance running and the highlight is completing OXFAM 100km and coming 3rd in the mixed group.
Ranadheer is Technology Director and heads Product Engineering at Tesco Bengaluru. He is a product and technology expert with close to 20 years of experience, primarily in the areas of Consumer Internet, Advertising and Data Platforms. He joins us from Rakuten Inc, a Japanese e-commerce giant where he managed and built the marketing platform for the company.
As part of his previous roles, Ranadheer has built and led Product Management and Technology teams for reputed organisations such as Microsoft, Yahoo, and eBay. Additionally, he has spent a couple of years building products for an AI start-up in the areas of NLP and sentiment analysis.
Ranadheer finished his post-grad from NIT, Trichy. He is a runner and passionate about team sports like Football & Volleyball.
Vikram is the Technology Director and heads Global Infrastructure Services & Operations at Tesco Bengaluru and is also a member of the Technology Management Group. With over 20 +years of rich experience across various industries, his expertise lies in Cloud and Infrastructure. He is passionate about driving large scale transformation and working towards enriching careers of his colleagues. He has worked across various organizations and geographies during his career such as American Express, Colt Telecom and Prudential to name a few.
While he’s an engineer at heart, he enjoys travelling and spending time with his family.
Altaf leads Transformation and Capabilities for Tesco Business Services covering Due Diligence & Transition, Transformation & Automation, Continuous Improvement and Margin Discovery across all our hubs.
Altaf joined Tesco in December 2017. In his earlier assignment, Altaf worked at British Telecom (BT) for 12 years where he led business improvement, product management, customer experience and transformation. He was responsible for delivering transformation at BT’s Global Business Services. Before that he worked with General Electric (Aviation) as a design engineer for over 3 years.
Altaf is a B.Tech in Aerospace Engineering from Indian Institute of Technology, Kharagpur and MBA in Finance from HEC School of Management, Paris.
Rob Graham is responsible for our Customer Engagement Centres and Help desks in all Tesco markets. He and his team ensure we provide our customers, be they internal or external, the best possible service in the most efficient way.
Rob joined Tesco in 2011. For the first 3 years, Rob worked in our Clubcard team, latterly as UK Clubcard Director. Since then he has been leading our Customer Engagement Centres in the UK. Prior to Tesco, Rob spent 4 years at Cable & Wireless in their Strategy team and 8 years at TUI Travel, Europe’s largest travel business, in a variety of management roles.
Outside of work, Rob is a father of 3 girls and an avid follower of any sport involving a ball! Sadly, his playing days are behind him but he still enjoys getting out on his bike and running the odd marathon.
Ram joined Tesco in August 2020. Before Tesco, he has held various leadership positions in multinational organisations such as GE, Reliance, Vodafone, Axiata, etc. In his last role, as CFO at Axiata, Ram drove a US $1Bn Cost Excellence program spread across ten countries in Asia. He was recognised as the Best Business Partner across Vodafone Worldwide for his Asset Productivity Improvement program. Known for his leadership excellence, Ram believes in leading from the front and creating an inclusive culture that brings out the best in the people.
Ram is a qualified Chartered Accountant from the Institute of Chartered Accountants of India (ACA), and also an MBA graduate from IIM Ahmedabad and Institut Européen d'Administration des Affaires (INSEAD).
Ram is a technology enthusiast, and he speaks regularly at various industry events on cutting-edge technological interventions in running businesses during modern times. In his free time he enjoys spending time with his son, is an avid reader and dabbles in a bit of programming.
Alex is Head of Customer & Product Operations. Over the past year, Alex has led the development of the Service Model from its inception. The Service Model is a new process-led operating model for the business designed to drive improved end-to-end thinking, global efficiency, and ultimately an improved customer offer and increased shareholder value.
Previously, Alex was Head of Organisation Design in the UK, where he was responsible for delivering large-scale organisation change programmes for the UK Office.
Prior to joining Tesco in 2012, Alex spent several years with Deloitte in their Consulting arm. Whilst at Deloitte, Alex worked on a number of change projects in a variety of industries ranging from local government to major banking and insurance firms. His work included organisation design, creating Target Operating Models, improving HR policies and processes, and developing change management strategies.
Alex studied History at Oxford University and still enjoys reading about history and politics. He is also a keen sports fan and regularly plays football, golf and tennis.
Sangeetha Dorairaj leads Business Assurance at Tesco Bengaluru, that includes Workforce Management, Business Continuity, Information Security, Governance, Strategy & Programmes and Service Management Office.
Sangeetha has 17 years of experience and joined Tesco in 2004 and was part of the initial start-up team for India. She led all training and up skilling initiatives for the first business process to be off-shored from the UK. She has led complex and diverse teams that included the Customer Service Centre, Stores Helpdesk, HR Operations for UK & ROI and Asia Support Office. In her tenure with Tesco, she has been instrumental in some of the transformations programmes and has showcased capability to mobilize additional business.
Prior to joining Tesco, she worked in Citibank and Axa Business Services. She completed her Master’s in Business Administration and is a Science Graduate.
Sangeetha is our longest serving employee and takes immense pride in working at Tesco. She is a strategic thinker, results oriented and enjoys the company of people. She is passionate about growing women leaders and is an active member of the Diversity Council for Tesco Bengaluru.
Manish Sethi joined Tesco in 2011 and has 25+ years of experience in operations, HR administration, payroll and benefits. In his current role, he is responsible for leading a multi-functional Property Services and Facilities teams engaged in designing and maintaining Tesco stores across our markets in UK, Asia, and Europe and establishing standards in architecture and design for Tesco stores.
The Facilities team offers effective services in administration, site management, travel, immigration and physical security.
In his earlier role, Manish served as the Head of People Operations at Tesco Bengaluru while managing payroll, benefits and HR administration for UK and ROI. He has also led the Single Engagement Programme that includes Rewards & Recognitions, Colleague Engagement initiatives and sports for all colleagues.
Prior to joining Tesco, Manish has held different key positions at Mphasis BPO, EXL and Vodafone managing variety of roles in banking, retail brokerage, technical support and others.
Manish is a major in International Marketing, is passionate about dance and cricket and loves to spend time with his family.
Venkat has over 16 years of experience in analytics predominantly focusing on retail and consumer goods. He started his retail analytics journey in 2003 with a project on pricing optimization for a US based office supplies retailer. Subsequently, Venkat partnered with various multinational retailers including Best Buy, HEB, Asda (Walmart), Walmart, Walgreens, The Home Depot, and eBay operating from India and US.
Before joining Tesco, he was with The Boston Consulting Group (BCG) where he was a part of BCG GAMMA (BCG’s analytics practice) Asia Pacific leadership team and node leader for the GAMMA Bangalore hub. He also played some key strategic roles in Manthan systems (Retail Analytics Product), Mu Sigma (Analytics Services), and Wipro Technologies (Tech Services) as well.
Santosh Gnanaprakash, Head - Legal Counsel is responsible for addressing legal and regulatory matters for Tesco Bengaluru and Tesco Business Services. Specialising in matters related to corporate and commercial laws, contracting practices, immigration laws and corporate compliance, he provides strategic inputs to the Tesco Bengaluru Leadership team on corporate initiatives.
Santosh joined Tesco in October 2017 from Time Inc. India (now Meridith Corporation India) where he was Director – Legal managing India and Hong Kong legal obligations. With extensive experience in both, consulting and in-house roles, he has advised many MNCs across the globe on the aforesaid matters.
In his leisure time, Santosh enjoys traveling and is passionate about Carnatic music.
Nimmi’s career in branding, corporate marketing, digital communication, and advertising spans nearly two decades. Along the way she worked with one of India’s earliest and most successful publishing startups (Explocity), co-founded and ran her own boutique advertising firm (Octave), built the Bangalore franchise of one of India's more well-known ad agencies (Percept/H), handled global marketing for marquee clients like Citibank and Deutsche Bank (at HCL and Wipro) and a whole lot more. In her previous stint, she led Communication and CSR for Lowe’s India where she helped put the brand on the retail tech map in record time.
A marketing professional through and through, Nimmi loves insightful brand strategy, meaningful communication, elegant design, and impactful campaigns with measurable outcomes. An obsession with detail and a love for getting her hands dirty ensure she’s every bit as comfortable deploying strategy in the field as she is crafting it for the boardroom.
She did her Bachelor’s in Microbiology at Mount Carmel’s, followed by her MBA at St Joseph’s before plunging into the world of conglomerates and campaigns. Outside the professional world, the hat which probably suits her best is that of an explorer of the wide blue yonder. A certified Advanced Open Water diver, she's always on the lookout for the next dive site, when she isn’t planning her next road trip.