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Our Leadership

Leadership team at Tesco Bengaluru

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Leadership

  • Sumit Mitra

    CEO, Tesco Business Services & Tesco Blr Read full profile
  • Sumit is a highly motivated, results-oriented senior executive with expertise in strategising and building global business services for multinationals. He is experienced in leading organisations to achieve business objectives, strategise and execute business turnaround and drive cost transformation. Sumit has a unique ability to join the dots in a very complex organisation and lead a diverse global workforce.

    In his assignment at British Telecom (BT), Sumit conceptualised the Contract Delivery Shared Service (CDSS) and led the global implementation - benchmarked as a world class capability, a differentiator in the Telecoms market. He later strategised and executed BT’s global business services model with direct responsibility for 7000 plus employees across 9 countries. Sumit led BT in India to one of the top 25 best employers within 2 years of its existence.

    Sumit is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers successful results, operational excellence and further to customer experience.

    Sumit studied in Scotland and has a Bachelor of Science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School.

    Sumit loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter and loves spending time with his two daughters.

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  • Robbie Dagger

    Director - People, Tesco Bengaluru Read full profile
  • Robbie Dagger is responsible for the People function at Tesco Bengaluru that covers Talent, Organisation Design, Leadership & Development, Policy, Reward, Recruitment, Global Mobility and Operations. He leads the People plans supporting the business, building the employer brand at Tesco and enhancing colleague capabilities.

    Robbie joined Tesco in 2011 and has served in various capacities including business partnering our Technology and Finance teams. He has also led the Commercial Recruitment operation in the UK. With over 14 years of business experience, Robbie loves a challenge and is passionate about leading change initiatives and driving results through skilful engagement.

    Prior to Tesco, Robbie has held various key positions in UK organisations such as Retail Human Resources plc and Linden Consulting. Robbie holds a BA degree from Lancaster University in Politics & International Relations and a CIPD Post-Graduate Diploma in Human Resource Management from Middlesex University.  

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  • Sangeetha Dorairaj

    Associate Director - Business Assurance Read full profile
  • Sangeetha Dorairaj leads Business Assurance at Tesco Bengaluru, that includes Workforce Management, Business Continuity, Information Security, Governance, Strategy & Programmes and Service Management Office.

    Sangeetha has 17 years of experience and joined Tesco in 2004 and was part of the initial start-up team for India. She led all training and up skilling initiatives for the first business process to be off-shored from the UK. She has led complex and diverse teams that included the Customer Service Centre, Stores Helpdesk, HR Operations for UK & ROI and Asia Support Office. In her tenure with Tesco, she has been instrumental in some of the transformations programmes and has showcased capability to mobilize additional business. Prior to joining Tesco, she worked in Citbank and Axa Busines Services. She completed her Master’s in Business Administration and is a Science Graduate.

    Sangeetha is our longest serving employee and takes immense pride in working at Tesco. She is a strategic thinker, results oriented and enjoys the company of people. She is passionate about growing women leaders and is an active member of the Diversity Council for Tesco Bengaluru.  

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  • Altaf Patel

    Director - Transformation Read full profile
  • Altaf leads Transformation and Capabilities for Tesco Business Services covering Due Diligence & Transition, Transformation & Automation, Continuous Improvement and Margin Discovery across all our hubs.

    Altaf joined Tesco in December 2017. In his earlier assignment, Altaf worked at British Telecom (BT) for 12 years where he led business improvement, product management, customer experience and transformation. He was responsible for delivering transformation at BT’s Global Business Services. Before that he worked with General Electric (Aviation) as a design engineer for over 3 years.

    Altaf is a B.Tech in Aerospace Engineering from Indian Institute of Technology, Kharagpur and MBA in Finance from HEC School of Management, Paris.

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  • Alex Laffan

    Associate Director - Product Read full profile
  • Alex is Head of Customer & Product Operations. Over the past year, Alex has led the development of the Service Model from its inception. The Service Model is a new process-led operating model for the business designed to drive improved end-to-end thinking, global efficiency, and ultimately an improved customer offer and increased shareholder value.

    Previously, Alex was Head of Organisation Design in the UK, where he was responsible for delivering large-scale organisation change programmes for the UK Office.

    Prior to joining Tesco in 2012, Alex spent several years with Deloitte in their Consulting arm. Whilst at Deloitte, Alex worked on a number of change projects in a variety of industries ranging from local government to major banking and insurance firms. His work included organisation design, creating Target Operating Models, improving HR policies and processes, and developing change management strategies.

    Alex studied History at Oxford University and still enjoys reading about history and politics. He is also a keen sports fan and regularly plays football, golf and tennis.

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  • Manish Sethi

    Associate Director - Property & Facilities Read full profile
  • Manish Sethi joined Tesco in 2011 and has 25+ years of experience in operations, HR administration, payroll and benefits. In his current role, he is responsible for leading a multi-functional Property Services and Facilities teams engaged in designing and maintaining Tesco stores across our markets in UK, Asia, and Europe and establishing standards in architecture and design for Tesco stores.

    The Facilities team offers effective services in administration, site management, travel, immigration and physical security.

    In his earlier role, Manish served as the Head of People Operations at Tesco Bengaluru while managing payroll, benefits and HR administration for UK and ROI. He has also led the Single Engagement Programme that includes Rewards & Recognitions, Colleague Engagement initiatives and sports for all colleagues.

    Prior to joining Tesco, Manish has held different key positions at Mphasis BPO, EXL and Vodafone managing variety of roles in banking, retail brokerage, technical support and others.

    Manish is a major in International Marketing, is passionate about dance and cricket and loves to spend time with his family.

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  • Santosh Gnanaprakash

    Head – Legal Counsel Read full profile
  • Santosh Gnanaprakash, Head - Legal Counsel is responsible for addressing legal and regulatory matters for Tesco Bengaluru and Tesco Business Services. Specialising in matters related to corporate and commercial laws, contracting practices, immigration laws and corporate compliance, he provides strategic inputs to the Tesco Bengaluru Leadership team on corporate initiatives.

    Santosh joined Tesco in October 2017 from Time Inc. India (now Meridith Corporation India) where he was Director – Legal managing India and Hong Kong legal obligations. With extensive experience in both, consulting and in-house roles, he has advised many MNCs across the globe on the aforesaid matters.

    In his leisure time, Santosh enjoys traveling and is passionate about Carnatic music.

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  • Vidya Laxman

    Engineering Director - Commercial Read full profile
  • Vidya Laxman is Technology Director at Tesco Bengaluru. She is member of the Technology Management Group, in the core CSR committee and board of Tesco Bengaluru. She is currently heading the Global Data Warehouse and Analytics along with delivery of the customer journey across all channels. In her 18+ years of international career, she has worked in technology and market facing roles with both startups and global players.  Her geographical diverse and rich experiences encompass incubating and growing global technology businesses and driving organizational change.

    Prior to Tesco Bengaluru, Vidya spent nearly 3 years as Chief Operating Officer (COO) for Thoughtworks Studios division, where she managed the global operations that included development, finance, human resources, public policy, and communications. She also supported marketing, and sales efforts in the local market. Earlier, she worked in companies like Sunguard, Wachovia Bank and Fidelity.

    Vidya holds a Bachelor’s degree in Computer engineering from RVCE, Bangalore. She is very active in different bodies like National Association of Software and Services Companies (NASSCOM), American Chambers of Commerce, etc. She is on the advisory board of Anita Borg Institute (GraceHopper) – Women in technology. She is passionate about social causes and is actively engaged in her local community. Her other interests include long distance running and the highlight is completing OXFAM 100km and coming 3rd in the mixed group.

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  • Priya Narasimhan

    Head- Service Management Office Read full profile
  • Priya Narasimhan has close to 17 years’ experience in Finance & Accounting Operations, Financial Audits, Enterprise Applications, Process & People Management, and Project Management. She currently heads Service Management Office that is responsible to manage stakeholder relationships through monitoring Service SLA and KPI through governance at various levels in addition to maintaining the service catalogues and other knowledge assets on behalf of the operations teams within Tesco Business services. She also was responsible shaping the service delivery model for Finance Operations for Tesco Bengaluru. Prior to Tesco, Priya has held various key positions in Hewlett-Packard, Eximsoft Technologies Pvt. Ltd and J.V. Ramanujam & Co. managing Finance Operations, Accounting, Audit, etc. She holds a Chartered Accountant degree from the Institute of Chartered Accountants of India (ICAI).

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  • Ranadheer Velamuri

    Director - Tesco Technology Read full profile
  • Ranadheer is Technology Director and heads Product Engineering at Tesco Berngaluru. He is a product and technology expert with close to 20 years of experience, primarily in the areas of Consumer Internet, Advertising and Data Platforms. He joins us from Rakuten Inc, a Japanese e-commerce giant where he managed and built the marketing platform for the company.

    As part of his previous roles, Ranadheer has built and led Product Management and Technology teams for reputed organisations such as Microsoft, Yahoo, and eBay. Additionally, he has spent a couple of years building products for an AI start-up in the areas of NLP and sentiment analysis.

    Ranadheer finished his post-grad from NIT, Trichy. He is a runner and passionate about team sports like Football & Volleyball.

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  • Venkat Raghavan

    Associate Director - Analytics, Tesco Busines Read full profile
  • Venkat has over 16 years of experience in analytics predominantly focusing on retail and consumer goods. He started his retail analytics journey in 2003 with a project on pricing optimization for a US based office supplies retailer. Subsequently, Venkat partnered with various multinational retailers including Best Buy, HEB, Asda (Walmart), Walmart, Walgreens, The Home Depot, and eBay operating from India and US.

    Before joining Tesco, he was with The Boston Consulting Group (BCG) where he was a part of BCG GAMMA (BCG’s analytics practice) Asia Pacific leadership team and node leader for the GAMMA Bangalore hub. He also played some key strategic roles in Manthan systems (Retail Analytics Product), Mu Sigma (Analytics Services), and Wipro Technologies (Tech Services) as well.

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  • Mary McSparron

    Head – Market Services Read full profile
  • Mary leads a number of supporting of teams which includes Learning and Development, Talent, Reward, Global Mobility, HR operations and compliance. For teams based in Bengaluru as well as wherever Tesco Business Services are.

    Mary joined Tesco in 2018 prior to which she worked for a number of large global organisations, in many countries. She has extensive experience in leading HR and Learning teams and she is passionate about what makes employees want to be their best and to achieve their ambition, in whatever way they define that. Mary believes that people should love what they do at work. She loves change and loves a challenge, the bigger the better.

    Mary holds an LLB and several Masters qualifications and she is a Chartered Fellow of the CIPD.

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  • Rob Graham

    Director – Customer Engagement Centres & Inte Read full profile
  • Rob Graham is responsible for our Customer Engagement Centres and Help desks in all Tesco markets. He and his team ensure we provide our customers, be they internal or external, the best possible service in the most efficient way.

    Rob joined Tesco in 2011. For the first 3 years, Rob worked in our Clubcard team, latterly as UK Clubcard Director. Since then he has been leading our Customer Engagement Centres in the UK. Prior to Tesco, Rob spent 4 years at Cable & Wireless in their Strategy team and 8 years at TUI Travel, Europe’s largest travel business, in a variety of management roles.

    Outside of work, Rob is a father of 3 girls and an avid follower of any sport involving a ball! Sadly, his playing days are behind him but he still enjoys getting out on his bike and running the odd marathon.

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  • Gunngun Arora

    Head – Communications & Corporate Social Resp Read full profile
  • Gunngun’s remit covers both Tesco Bengaluru & Tesco Business Services to plan and deliver the communication strategy in forms of internal and external branding, marketing and promotions. She is also looking after the Public Relations for Tesco Bengaluru. In her role, Gunngun collaborates with the UK and Central Europe Corporate Communication Leaders ensuring Communications function shares best practices and align our efforts.

    Gunngun Arora previously worked with Alcon India Pvt. Ltd. where she led the Corporate Communications and Corporate Social Responsibility, pan India. She has over 25 years of work experience across multifarious organizations such as Alcon, ANZ, American Express, Adidas and Taj Group of Hotels. She has extensive experience in developing range of Communications, Public Relations and CSR programs to engage with diverse workforce and stakeholders.

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