Our Leadership

Leadership team at Tesco Bengaluru

Know more about how we serve our shoppers a little better everyday

Click here


  • Sumit Mitra

    CEO, Tesco Business Services & Tesco Blr Read full profile
  • Sumit is a highly motivated, results-oriented senior executive with expertise in strategising and building global business services for multinationals. He is experienced in leading organisations to achieve business objectives, strategise and execute business turnaround and drive cost transformation. Sumit has a unique ability to join the dots in a very complex organisation and lead a diverse global workforce.

    In his assignment at British Telecom (BT), Sumit conceptualised the Contract Delivery Shared Service (CDSS) and led the global implementation - benchmarked as a world class capability, a differentiator in the Telecoms market. He later strategised and executed BT’s global business services model with direct responsibility for 7000 plus employees across 9 countries. Sumit led BT in India to one of the top 25 best employers within 2 years of its existence.

    Sumit is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers successful results, operational excellence and further to customer experience.

    Sumit studied in Scotland and has a Bachelor of Science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School.

    Sumit loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter and loves spending time with his two daughters.

    Show less
  • Robbie Dagger

    Director - People, Tesco Bengaluru Read full profile
  • Robbie Dagger is responsible for the People function at Tesco Bengaluru that covers Talent, Organisation Design, Leadership & Development, Policy, Reward, Recruitment, Global Mobility and Operations. He leads the People plans supporting the business, building the employer brand at Tesco and enhancing colleague capabilities.

    Robbie joined Tesco in 2011 and has served in various capacities including business partnering our Technology and Finance teams. He has also led the Commercial Recruitment operation in the UK. With over 14 years of business experience, Robbie loves a challenge and is passionate about leading change initiatives and driving results through skilful engagement.

    Prior to Tesco, Robbie has held various key positions in UK organisations such as Retail Human Resources plc and Linden Consulting. Robbie holds a BA degree from Lancaster University in Politics & International Relations and a CIPD Post-Graduate Diploma in Human Resource Management from Middlesex University.  

    Show less
  • Sangeetha Dorairaj

    Head - Channel Operations Read full profile
  • Sangeetha Dorairaj leads the Channels function at Tesco Bengaluru and accountable for Stores, Distribution and Online Operations. The function includes supporting 3000+ stores on technical and security related problems, managing reporting and other support areas for Distribution Centers and delivering the fulfilment activities for the Online Business.   

    Sangeetha has 15 years of experience and joined Tesco in 2004 and was part of the initial startup team for India. She led all training and up skilling initiatives for the first business process to be off-shored from the UK. She has led complex and diverse teams that included the Customer Service Center, Stores Helpdesk, HR Operations for UK & ROI and Asia Support Office. In her tenure with Tesco, she has been instrumental in some of the transformations programmes and has showcased capability to mobilize additional business. Prior to joining Tesco, she worked in Citbank and Axa Busines Services. She completed her Master’s in Business Administration and is a Science Graduate.

    Sangeetha is our longest serving employee and takes immense pride in working at Tesco. She is a strategic thinker, results oriented and enjoys the company of people. She is passionate about growing women leaders and is an active member of the Diversity Council for Tesco Bengaluru.   

    Show less
  • Karandeep Singh

    Director, Finance - Operations Read full profile
  • Karandeep an experienced Finance professional has over 20 years of business experience. He has worked across industries and held various key positions with Flipkart, Moser Baer, Ariba, Yum Restaurants, Dell and Sapient.

    Karandeep a Chartered Accountant by qualification was also the recipient of "CFO of the year 2012" for Information Technology sector by Institute of Chartered Accountants of India (ICAI).

    Show less
  • Altaf Patel

    Sr Head - Transformation Read full profile
  • Altaf Patel is responsible for driving the transition, transformation and continuous improvement agenda for Tesco Business Services. This includes shaping business improvement, innovation and automation plans, thereby delivering efficiency and improved customer experience.

    Altaf joined Tesco in December 2017. In his earlier assignment, Altaf worked at British Telecom (BT) for 12 years with extensive experience in business improvement, product management, customer experience and transformation. In his last role, he was responsible for delivering transformation at BT’s Global Business Services, based in Gurgaon. He has also worked with General Electric (Aviation) as a design engineer for over 3 years, after completing his engineering from Indian Institute of Technology, Kharagpur.

    Altaf holds a B.Tech in Aerospace Engineering and an MBA in Finance from HEC School of Management, Paris.


    Show less
  • Pavan Ganapathy

    Director, Business Assurance Read full profile
  • Pavan B Ganapathy Leads Business Assurance at Tesco Bengaluru, The Customer and product division helps Tesco fulfill key functions across its buying operations, merchandising and supply chain streams as well as providing insight and on price, promotion and costs through the reporting and analytics teams.

    With a total experience of 18 years, Pavan has been with Tesco Bengaluru for 10 years in a variety of roles Including Transition and Operations. Pavan has in his time established and operated high performing teams across the store support and property verticals and in his last role established the product operations team working closely with our colleagues in Central Europe.

    Prior to Joining Tesco Pavan worked with Accenture and has also worked with ICICI Onesource in various roles across business transformation and operations. Pavan started his career in Advertising and also worked with Foodworld Supermarkets setting up and running stores..

    Pavan holds an MBA from ITM Banagalore and has a Bachelor of arts in Industrial Relations, Economics and Sociology. In his free time Pavans Interests include sculpting, drawing and biking.

    Show less
  • Alex Laffan

    Head, Customer & Product Operations Read full profile
  • Alex is Head of Customer & Product Operations. Over the past year, Alex has led the development of the Service Model from its inception. The Service Model is a new process-led operating model for the business designed to drive improved end-to-end thinking, global efficiency, and ultimately an improved customer offer and increased shareholder value.

    Previously, Alex was Head of Organisation Design in the UK, where he was responsible for delivering large-scale organisation change programmes for the UK Office.

    Prior to joining Tesco in 2012, Alex spent several years with Deloitte in their Consulting arm. Whilst at Deloitte, Alex worked on a number of change projects in a variety of industries ranging from local government to major banking and insurance firms. His work included organisation design, creating Target Operating Models, improving HR policies and processes, and developing change management strategies.

    Alex studied History at Oxford University and still enjoys reading about history and politics. He is also a keen sports fan and regularly plays football, golf and tennis.

    Show less
  • Vidya Laxman

    Engineering Director - Commercial Read full profile
  • Vidya Laxman is Technology Director at Tesco Bengaluru. She is member of the Technology Management Group, in the core CSR committee and board of Tesco Bengaluru. She is currently heading the Global Data Warehouse and Analytics along with delivery of the customer journey across all channels. In her 18+ years of international career, she has worked in technology and market facing roles with both startups and global players.  Her geographical diverse and rich experiences encompass incubating and growing global technology businesses and driving organizational change.

    Prior to Tesco Bengaluru, Vidya spent nearly 3 years as Chief Operating Officer (COO) for Thoughtworks Studios division, where she managed the global operations that included development, finance, human resources, public policy, and communications. She also supported marketing, and sales efforts in the local market. Earlier, she worked in companies like Sunguard, Wachovia Bank and Fidelity.

    Vidya holds a Bachelor’s degree in Computer engineering from RVCE, Bangalore. She is very active in different bodies like National Association of Software and Services Companies (NASSCOM), American Chambers of Commerce, etc. She is on the advisory board of Anita Borg Institute (GraceHopper) – Women in technology. She is passionate about social causes and is actively engaged in her local community. Her other interests include long distance running and the highlight is completing OXFAM 100km and coming 3rd in the mixed group.

    Show less
  • Shiva Chinnasamy

    Engineering Director - Product & Discovery Read full profile
  • Shiva Chinnasamy is Director – Engineering & Technology at Tesco Bengaluru. He is responsible for Search & Recommendation platform for

    Prior to this, he was the Global Head of Engineering – Search, Retail Intelligence & Pricing Systems at Target. He is accredited for managing enterprise capabilities for all of Target for pricing, retail intelligence, promotion and search & discovery solutions. Shiva has built and lead a team responsible for both engineering and data science capabilities and distribution across Bengaluru, Minneapolis and Sunnyvale. Prior to Target, he was senior engineering manager at Amazon, where he was Bengaluru site leader for Amazon Clicks team (~125 + member team). He also built and lead a large business operations team that managed 10 Amazon markets.

    Shiva also holds 3 US Patents to his credit. 

    Show less
  • Priya Narasimhan

    Head- Service Management Office Read full profile
  • Priya Narasimhan has close to 17 years’ experience in Finance & Accounting Operations, Financial Audits, Enterprise Applications, Process & People Management, and Project Management. She currently heads Service Management Office that is responsible to manage stakeholder relationships through monitoring Service SLA and KPI through governance at various levels in addition to maintaining the service catalogues and other knowledge assets on behalf of the operations teams within Tesco Business services. She also was responsible shaping the service delivery model for Finance Operations for Tesco Bengaluru. Prior to Tesco, Priya has held various key positions in Hewlett-Packard, Eximsoft Technologies Pvt. Ltd and J.V. Ramanujam & Co. managing Finance Operations, Accounting, Audit, etc. She holds a Chartered Accountant degree from the Institute of Chartered Accountants of India (ICAI).

    Show less